General questions

What does Data Center Solutions does EEAL offer?

We provide modular, containerized data centers that offer scalable and efficient solutions for modern business needs. We design and build data centers, provide cooling sytems that are system critical, provide environmental monitoring systems and data center infrastructure management system.

How can I contact Encapsulated?

You can contact Encapsulated East Africa Limited through the following means:

  1. Website: Visit www.encapsulatedafrica.com ,
  2. Physical Address: Rainbow Plaza, 2nd Flr, Unit 24, Munae Road Off Ngara Road, Opposite Shirika Co-operative, P. O. Box 23540 – 00100 Nairobi, Kenya .
  3. Email: Send an email to info@encapsulatedafrica.com .
  4. Phone: Call +254 720 168 628 or +254 735 880 278
Do you offer free consultations?

Upon request we offer free consultation services to our leads.

We also have a recognized ability to deliver services and solutions, tailored to fit the unique needs of each organisation according to its size and area of activity.

What are some of your referals - clients?

We have completed over 300 successful projects ever since the establishment of the Encapsulated East Africa Limited. Our reference clients are projected on the Clients Portfolio page.

 

We also conduct site visits with our new clients to show the projects we have facilitated.

Product and Service-Related Questions

What are the benefits of using Encapsulate d’s IT solutions?

Encapsulated East Africa Ltd offers a range of benefits through their IT solutions, as highlighted below:

  1. Effective and Business-Oriented Solutions: Encapsulated focuses on providing effective, business-oriented IT solutions tailored to meet the unique needs of each client .
  2. Adaptability: Their solutions are adaptable and can accommodate the changing requirements of small and medium-sized organisations as well as large enterprises , .
  3. Integration and Comprehensive Range of Services: Encapsulated provides integrated solutions and a comprehensive range of services that cater to organisations of diverse sizes and complexities .
  4. Value and Efficiency: Their IT services provide exceptional value by leveraging the latest technologies and industry best practices to streamline operations, improve efficiency, and drive business growth .
  5. Customer Service and Support: Encapsulated prides itself on providing outstanding customer service and support, ensuring that clients receive personalised attention and assistance .

By leveraging Encapsulated’s IT solutions, businesses can enhance their capabilities, improve efficiency, and stay ahead in the rapidly evolving technological landscape.

What security measures do you take to protect my data?

We have a Privacy Policy that adheres to the General Data Protection Regulation (GDPR) and global data privacy standards. 

 

Do you offer any guarantees or warranties with your services?

Services offered by Encapsulated East Africa reflect directly on the SLAs engaged on during the contractual process.

Technical Support-Related Questions

What hours does your technical support team operate?

Our technical staff operate on a 24/7 schedule with monthly maintenance of the projects completed.

How can I contact technical support?

You can contact us through info@encapsulatedafrica.com.

What is your typical response time for support requests?

Our response to support time is 24 hours and upon request by the end users.

What if I need help with a problem that is not covered in your FAQs?

Worry not! You can always contact us through:

  1. Email: Send an email to info@encapsulatedafrica.com.
  2. Phone: Call +254 720 168 628 or +254 735 880 278.